Policy
- Most items from our collection are vintage or antique, can be many years old and used by many different owners over the years. This implies that they might have imperfections, missing parts and/or wear and tear. Always ask for a condition report, we are happy to offer detailed videos and photos of the item. Wiring on electronic items such as lamps should always be checked by a certified electrician before using.
- Items can be reserved (placed on hold) free of charge for a period of 3 days. To reserve for a longer period, this can be done by paying 30% of the selling price. The reservation lasts for 30 calendar days. If the client fails to purchase the item within that time, the advance will not be refunded.
- Shipping is paid by the client if not specified otherwise. We offer a shipping quote for your item and upon agreement we send you the payment request for the price including shipping. We guarantee a safe packaging, but if your item was damaged during shipping, we offer a refund. Upon receiving your item, you have 3 working days to report any damage to the shipment. After this time we cannot guarantee a full refund.
- If the item does not suit you or you changed your mind for any reason, you are free to return your purchase within 14 days after receiving it, with a full refund. After this time we cannot guarantee a full refund.
- Your personal information is handled with care - see our Privacy Policy for details on what we collect and who processes it.
- Items from our collection are available for rent as props. The price is calculated individually for each client.
Frequently asked questions
What condition are the items in?
Most items in our collection are vintage or antique and can be many years old, having passed through many owners. They may have imperfections, missing parts or wear and tear consistent with their age. Always ask for a condition report - we're happy to send detailed videos and photos of any item. Wiring on electronic items such as lamps should always be checked by a certified electrician before use.
Can I reserve an item before buying it?
Yes. Items can be reserved free of charge for 3 days. For a longer reservation, pay 30% of the selling price to reserve it for 30 calendar days. If you don't complete the purchase within that time, the deposit is not refunded.
Do you ship worldwide, and who pays for shipping?
Yes, we ship worldwide. Shipping is paid by the client unless agreed otherwise - we provide a quote and send a payment request once you agree, including shipping. Within the Antwerp province we also offer free delivery or try-outs.
What happens if my item arrives damaged?
We guarantee safe packaging, but if your item is damaged in transit we offer a refund. Report any damage within 3 working days of receiving your item - after that we can't guarantee a full refund.
What is your return policy?
If an item doesn't suit you, you can return it within 14 days of receiving it for a full refund. After 14 days we can't guarantee a full refund.
How do I pay for an item?
There's no online checkout. Once we agree on the price and shipping, we send a payment request and you pay by bank transfer (our IBAN is in the footer of every page).
Can I visit the showroom in person?
Yes - our showroom in Antwerp is open by appointment. Get in touch by phone, email, WhatsApp or Telegram to arrange a visit.
Can I rent items instead of buying them?
Yes, pieces from our collection are available for rent as props, for example for photo or film productions. Pricing is calculated individually for each client.
How is my personal data handled?
Your personal information is handled with care. See our Privacy Policy for details on what we collect and who processes it.